Warranty & Jewellery Care

Warranty:

AURELIA offers a 3-month warranty period starting from the date of purchase, subject to our terms and conditions. This warranty does not include repair services for items that are deemed faulty or require expertise for restoration. To initiate a warranty return, proof of purchase (order number or receipt number) is required.

Please note that our warranty does not cover; accidental breakage of your jewellery, normal wear and tear resulting from usage, tarnishing of jewellery worn in chlorine pools or exposed to chemicals, loss of jewellery without proof of fault, misshaping of jewellery due to mishandling and excessive wear. This warranty does not extend to the replacement, exchange, or refund of products due to regular wear and failure to follow our recommended care guidelines

Jewellery Care:

AURELIA uses the finest quality materials which are designed to last for many memories to come. Our highest intention is to offer you quality pieces that are crafted with a conscience as well as creativity. 

Our pieces are made from either: 925 Sterling Silver, Stainless Steel, 18k Gold Plating and 14k Gold Filled.

To help you maintain the lustrous condition for as long as possible we recommend removing your jewellery when swimming in chlorine and salt water.

Do not spray perfume directly onto your jewellery and apply cosmetics, moisturisers and hair products before adding your jewellery.

It's important to remember that all metal is susceptible to natural wear and will eventually oxidise, fade or require expert maintenance in its lifetime.

We advise cleaning your precious items regularly with a soft cloth to encourage longevity.